SHIPPING POLICY

Last updated: 16/02/2026

This Shipping Policy explains how LifespanMax processes and delivers orders placed through website www.lifespanmax.com.

It outlines processing times, delivery estimates, carrier responsibilities, and customs conditions. This Shipping Policy forms an integral part of our Terms of Service.

By placing an order on our Website, you agree to the terms set out in this Shipping Policy.

1. Shipping Area

LifespanMax currently ships primarily within the European Union. International shipping outside the European Union may be available depending on destination, product availability, and regulatory restrictions.

We reserve the right to restrict or refuse delivery to certain regions where legal, regulatory, or logistical limitations apply.

2. Order Processing

Orders are processed after full payment has been successfully received.

Orders are typically processed within 1–2 business days (Monday–Friday, excluding public holidays in Latvia).

Processing times may be extended during peak periods, promotional campaigns, or due to circumstances beyond our reasonable control.

3. Delivery Estimates

Estimated delivery times:

European Union: approximately 2–10 business days.
Outside the European Union: delivery times vary depending on destination country and customs procedures.

Delivery timeframes are estimates only and do not constitute a guarantee of delivery within a specific period.

4. Shipping Carriers

We cooperate with reputable postal operators and international courier services, such as DPD, DHL, GlobalMail,etc.,  providing tracking information. 

Carrier selection is determined at our discretion based on destination and logistics availability.

5. Delays and Liability Limitations

We are not responsible for delivery delays caused by:

• courier disruptions

• customs inspections or clearance delays

• incorrect or incomplete address information provided by the customer

• force majeure events

If a shipment is returned due to incorrect address details, failed delivery attempts, or non-collection, additional re-shipping costs shall be borne by the customer.

6. Customs and Import Duties (Non-EU Deliveries)

For deliveries outside the European Union, customs duties, import taxes, or clearance fees may apply.

Such charges are determined by local authorities, are outside our control, and are the sole responsibility of the customer.

We are not responsible for delays, confiscation, destruction, or return of goods resulting from unpaid customs charges or failure to comply with local import regulations.

7. Customer Responsibility for Delivery Information

Customers are responsible for ensuring that the delivery address and contact information provided at checkout are accurate and complete.

LifespanMax cannot be held liable for loss or delivery issues resulting from incorrect information provided by the customer.

8. Undelivered Packages

If your order has not arrived within the estimated timeframe, you should first contact the carrier. If the issue remains unresolved, please contact us at info@lifespanmax.com.

Carrier investigations may require additional time before resolution.